Refund policy

If for any reason you are not completely satisfied with your online purchase from irregularchoice.com, you can return any or all of your order to us for credit or refund.

Simply complete the return form supplied with your order and include this with your return, and send it back to us within 14 days of receipt. Returned items must be in original unworn condition and packaged to prevent in-transit damage to the items or their packaging.

Please note: The returned goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods in event of loss or damage, use of our free returns service does not pass responsibility for loss or damage in transit to us.

We will issue a refund or online credit upon receipt, or additionally for UK orders exchange (stock permitting) the item for a different size if preferred within 10 working days of receiving it at the returns address. Please note made to order items are exempt from this returns policy.

If you are returning goods to us from outside of the UK, please indicate on any customs form that the goods are 'returned items of UK origin' with a minimum/zero customs value. Failure to do so may result in your return parcel being held by UK customs and may be returned to you, or a fee may be charged for customs clearance or brokerage.

Any fees charged directly to us by your return parcel courier (clearance/handling/VAT/tax/customs/duty) may be deducted from your refund.

Return policy for made-to-order items

These items are indicated on the product page as being made to order (eg: Storage chests), and as such once delivered to you they are non-returnable. If you wish to cancel your order before your delivery date has been agreed, please get in touch with us via email ASAP.

This returns policy does not affect your statutory rights.